Email us
Write to us any time. A member of the team replies within one business day.
[email protected]Help & support
Real people, ready to help.
Whether you're setting up your first menu or it's 7pm on a Friday and something looks wrong, you'll reach someone who knows Menuatic and knows restaurants.
Talk to us
Growth, Pro and Enterprise customers get phone and video support in business hours. Ask for a call any time.
Request a callTraining for your team
New staff member? We’ll walk them through the order screen, POS and kitchen display on a video call.
Book a sessionBusy right now?
Fix it in seconds from your order screen
The most common rush-hour problems can be solved without waiting for anyone, including us.
Kitchen is slammed
Turn on busy mode for the location. Online orders pause until you switch it off, and customers see a friendly message.
An item ran out
Open "Sold out" and switch the item or option off. It disappears from your store instantly and comes back when you switch it on.
I can't hear new orders
Check the speaker icon on the order screen is on, and keep the tab open. New orders keep ringing until someone accepts them.
A customer needs a refund
Open the order and choose Refund. Card refunds go back through Stripe automatically; the order history keeps a record.
Getting started
How we get you live
Setup is something we do with you, not a checklist we email over.
- 1
Kickoff call
We learn how you sell today and agree a launch date that works for you.
- 2
Menu & settings
Send your menu as a PDF or photos. We set up items, options, hours, zones and taxes with you.
- 3
Payments & testing
We connect your Stripe account and place test orders together on your phone and order screen.
- 4
Launch & follow-up
You go live, and we check in after the first week to review orders and fine-tune.
Support on every plan
Starter Flex & Starter
- Email support, replies within one business day
- A setup call to get you live
- Step-by-step guidance while you set up
Growth
- Everything above
- We import your menu, hours and delivery zones with you
- Phone support in business hours
Pro
- Everything above
- Staff training session for the counter and kitchen
- Priority phone support
Enterprise
- Everything above
- A named account manager
- A launch plan for every location
Send us a message
Tell us what's happening
Include your store's address or name and what you saw. We'll reply within one business day, usually much sooner.